Travel rules and restrictions

Restore customer confidence to travel with real-time information on travel restrictions, COVID-19 testing requirements and quarantine measures.
Benefits

Give every customer the confidence to plan, book and travel.

Embed country-specific entry restrictions, COVID-19 testing and quarantine measures throughout the customer journey including planning, pre-and post-booking and day of travel.
Make sure every passenger is good to go.

Inform and inspire planning

Help customers search for US domestic and international destinations open for travel by levels of restrictions—from no restrictions to COVID-19 testing and quarantine requirements to restricted borders.

Restore confidence to travel

Give customers real-time transparency on restrictions and requirements by destination and return routes and help them plan where to get COVID-19 testing in their chosen destinations.

Manage operational risk

Guide your customers with personalized information and notify them of potential trip disruptions such as increased border restrictions and new testing and quarantine measures.

New rules require new solutions

Today, the volume of information about travel rules and the speed at which it changes has grown exponentially. Your customers need real-time information. Give them what they need across your digital channels.
New
Which countries are open for travel?
Embed and configure elements on your website and app or direct customers to our white-label web app to show personalized entry requirements according to levels of restrictions for destinations and return routes.
New
Do I need to provide a negative COVID-19 test?
Some countries require a traveller provides a negative COVID-19 test before entry and some don’t. Show your customers what they need to know during pre-and post-booking and notify them of changes at day of travel.
New
Where can I get a COVID-19 test?
Planning how to and where to get tested is critical as not every test is acceptable and must be taken within a certain time period. Using sherpa's map filters, customers can find the right testing provider in several destinations.
Do I have to quarantine on arrival?
Some countries require a traveller to quarantine on arrival. Prepare your customers for what they need to know during pre-and post-booking as well as alert them of changes on the day of travel.

Features

Sherpa˚ aggregates millions of data points from thousands of sources including official Government websites and trusted 3rd party sources everyday.
Domestic US & international personalization based on trip origin and return trip
API: Trips endpoint lets developers retrieve personalized travel restrictions and documents based on trip context like origin, destination, date of travel.
Map based UI available as embeddable elements with Pre- & Post-booking integration options
Localized: English & Spanish, Canadian French, Brazillian Portuguese.
Advanced discovery filters such as travel without quarantine or COVID-19 testing
Local COVID-19 testing site database
Available on our white-label webapp for easy integration
Add flight booking for deep-link to your website
Checklist style requirements/procedures for each trip leg
Our solutions

You choose how to work with us.

Get up and running quickly with embeddable widgets, our intuitive API, or white-label WebApp.

Sherpa API

Using our API, retrieve a broad range of entry requirements and travel restrictions such as visa, passport, quarantine and COVID-19 testing measures. Add eVisa and eTA purchases and eHealth Declarations as an ancillary product across the customer journey.

Embeddable Elements

Embed and configure widgets showing personalized entry requirements as well as international and domestic travel restrictions on your website or platform. Perfect for pilot projects.

White-label WebApp

Offer your customers all the information available through the Sherpa API and earn commission on eVisa and eTA sales on the White-Label WebApp managed and deployed by Sherpa. Ideal for teams without development resources.

Why the world’s leading travel brands partner with us

“Our customers were frustrated by hard to understand immigration and consulate websites. With Sherpa, we are now able to offer our customers a seamless and hassle free travel experience all on one platform: our website.”

 
Matthias Knobloch, Condor, International Marketing Manager B2C

Annabelle Porter,
Customer Service Officer

“We've had excellent feedback from our travellers as we're able to provide a single touchpoint for all visa requirements across all destinations, and use Sherpa as a trusted partner to facilitate visa purchases. Sherpa has given our customers peace of mind, addressing anxiety often associated with travel, further reduced inbound calls to our support staff, and prevented customer service issues on the ground.”

Craig Nagy, G Adventures, Technology Director, Customer Systems

Annabelle Porter,
Customer Service Officer

“Having undertaken a hackathon using Sherpa, we found their documentation to be very detailed and the implementation straightforward. We were able to put together an integration with Skyscanner in a couple of hours resulting in a functional mobile application using real visa data.”

Akos Toth-Mate, Skyscanner, Engineering Manager

Annabelle Porter,
Customer Service Officer

“Partnering with sherpa˚ gave our global travel brands the important ability to show our customers where they can travel and what to expect when they get there. Given our guest safety and wellbeing is paramount for TTC and our brands, this information is vital to our travelers, from day one, and the sherpa˚ team has exceeded our expectations in delivering an excellent way to achieve this. Through their exceptional flexibility and quick collaboration, we launched fourteen branded widgets across our portfolio of sites in under one month. I highly commend the sherpa˚ team for their commitment to service while we work together to restore consumer confidence to travel.”

Dan Christian, Global Chief Digital Officer, TTC

Annabelle Porter,
Customer Service Officer

“It’s never been more critical for everyone — from employees to travel managers — to have real-time access to international travel procedures and information. Through our partnership with sherpa˚, travelers no longer have to search multiple websites or resources for the latest information on international travel restrictions. Instead, travelers can quickly learn all the pertinent requirements for international trips while they are booking on the TripActions platform.”
“The product and implementation teams at Sherpa were great to work with, and most importantly, helped us meet the urgent needs of our travelers at the fast-paced development timelines they’ve come to expect.”

Danny Finkel, Chief Travel Officer, TripActions

Annabelle Porter,
Customer Service Officer

Frequently Asked Questions

What sources inform your data?

Technology enables us to continuously monitor official government and trusted 3rd party sources and consume millions of data points every day.

How often is your data updated?

Our team is notified of all policy changes every hour - an average of 55 changes per hour - and then manually confirms and curates the required updates.

How do you classify the levels of restrictions on the map?

The map is divided into four levels of restrictions to help travellers find destinations that have few restrictions or to determine restrictions for a specific destination. Travel is open: Open for travel. COVID-19 testing or quarantine is not required Test & travel: Open for travel with required COVID-19 testing. Test & quarantine: Open for travel with required COVID-19 testing and quarantine. Entry is restricted: Travel is open for returning citizens and those meeting strict requirements.

Can travellers see restrictions by destination and by return route?

Users can quickly switch between departure and return restrictions to get the full picture of what’s required.

Are entry restrictions based on nationality or point of origin?

As travel begins to resume, restrictions are often based on a traveller's point of origin instead of their nationality.

See our trips page for more information.
Where can I read more documentation?

Visit our developer hub.

Developer hub
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Open the world.

Keep your customers up to date on travel restrictions and safety requirements.
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