Cookies Policy

August 25, 2022

SHERPA° – COOKIES POLICY 

This policy was last updated on August 25, 2022.

Welcome to sherpa’s Cookies Policy.

ABOUT US

Any reference to “sherpa°”, “we”, “us” or “our” in this policy means VISA RUN INC. (operating as sherpa°), an Ontario corporation with a business address at 340 King Street East, Toronto, Ontario, Canada M5A 1K8.

If you have any questions about this policy, please contact us using the details set out below.

CONTACT DETAILS  

If you have any questions or comments about this policy or how we use cookies, please email us at privacy@joinsherpa.com.

USE OF COOKIES

Our websites and services use cookies to distinguish you from other users of our websites and services. This helps us to provide you with a good experience when you browse our websites, use our services, and also allows us to improve our websites and those services.

For the purposes of this policy, references to our “websites” also include our plug-ins and applications which you use or access on third-party websites to receive our services. 

As you interact with our websites or use our services, we automatically collect data about your equipment, browsing actions, and usage patterns. We collect this data by using cookies, server logs, pixel tags, and other similar technologies. We also receive technical data about you if you visit other websites employing our cookies.

From time to time our websites will include links to third-party websites, plug-ins and applications, and our services will be provided on third-party websites, or be made available to you on those websites through plug-ins and applications. Clicking on those links, enabling those connections, or using our service through a third-party website or a plug-in or application on that website, may allow third parties to collect or share data about you. Those third-party websites use their own cookies to collect information. We do not control those third-party websites and are not responsible for their privacy statements or use of cookies. When you leave our websites or use our service through a third-party website, we encourage you to read the applicable privacy policy and cookies policy of each of those relevant websites.

Please note that our third-party payment processor also uses cookies, over which we have no control. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies. 

This policy only addresses the cookies that we use. 

COOKIES USED BY SHERPA°

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Your browser sends these cookies back to us when you visit our websites or use our services again, so that we can recognize you and can tailor what you see on the screen based on your past interaction with the websites or services. 

We may use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log in to secure areas of our websites, use a shopping cart, or purchase services.
  • Analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our websites. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily. These types of cookies enable analysis of our products, showing us things like which pages and links are most popular, including information from our emails, and which pages and links don’t get used as often to help us make sure that our websites, services, and emails are relevant and effective. We also use these cookies to customize a user’s visits to the websites and measure the effectiveness of different designs.
  • Functionality cookies. These are used to recognize you when you return to our websites. This enables us to personalize our content for you, greet you by name, remember your preferences (for example, your choice of language or region), and enable information to be carried from one part of a service to another. Without these cookies the websites will forget your basic information, like the passports you hold or the details of your trip, requiring you to provide that information more than once, especially if there is a significant time delay between entering different information.
  • Targeting cookies. These cookies record your visit to our websites, the pages you have visited, and the links you have followed. We will use this information for analytic purposes.
  • Marketing and advertising cookies. These cookies are used to track your visits across different websites. The purpose is to display advertisements that are relevant and engaging for you and more productive for publishers and third-party advertisers.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Strictly necessary cookies

Cookie Name

Purpose

Type

Expiry

__stripe_mid

This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.

HTTP (Third party)

1 year

__stripe_sid

This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.

HTTP (Third party)

1 day

OptanonAlertBoxClosed

This cookie is necessary when consent is given, or necessary user interaction is given per configuration. It is used to determine whether a user should be shown the banner. The service is provided by OneTrust.

HTTP (Third party)

1 year

OptanonConsent

This cookie is necessary as it indicates the consent status of a user. The service is provided by OneTrust.

HTTP (Third party)

1 year

__hs_cookie_cat_pref

This cookie is necessary as it indicates the consent status of a user. The service is provided by HubSpot.

HTTP  (Third party)

6 months

Analytical or performance cookies

__hssc

Used by HubSpot to store anonymised statistics.

HTTP  (Third party)

1 day

__hssrc

Used by HubSpot to store a unique session ID.

HTTP  (Third party)

Session

__hstc

Used by HubSpot to store time of visit.

HTTP  (Third party)

6 months

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the websites.

HTTP  (Third party)

2 years

_ga_#

Used by Google Analytics to collect data on the number of times a user has visited the websites as well as dates for the first and most recent visit.

HTTP  (Third party)

2 years

_gat_#

Used by Google Analytics to throttle request rate.

HTTP  (Third party)

1 day

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the websites.

HTTP  (Third party)

1 day

_hjAbsoluteSessionInProgress

Used by Hotjar to store unique visits.

HTTP  (Third party)

1 day

_hjFirstSeen

Used by Hotjar to identify a new user’s first session.

HTTP  (Third party)

Session

_hjIncludedInSessionSample

Used by Hotjar to register data on visitor’s website behaviour.

HTTP  (Third party)

1 day

_hjIncludedInPageviewSample

Used by Hotjar to let Hotjar know whether that user is included in the data sampling defined by our websites’ pageview limit.

HTTP  (Third party)

1 day

_hjIncludedInSessionSample

Used by Hotjar to let Hotjar know whether that user is included in the data sampling defined by our websites’ daily session limit.

HTTP  (Third party)

1 day

_hjSession_#

Used by Hotjar to hold the current session data.

HTTP  (Third party)

1 day

_hjSessionUser_#

Used by Hotjar when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that website on the browser.

HTTP  (Third party)

1 year

amp_xxxxx

Website user analytics performed by Amplitude.

HTTP  (Third party)

1 day

hubspotutk

Used by HubSpot to store and track a visitor’s identity.

HTTP  (Third party)

6 months

Functionality cookies

__zlcmid

Used by Zopim (ZenDesk) to store a unique user ID.

HTTP

1 year


HOW TO DISABLE COOKIES

To deactivate the use of third-party advertising cookies, you can visit the consumer page of the relevant third-party payment processor or the third-party website to manage the use of these types of cookies. For more information about how those third parties use cookies, please review their applicable policies. On our websites, you can access a cookie preference center which can be used to control your cookie preferences at the footer of the page. When our services are embedded on third-party websites, we will abide by any cookie preferences passed to us correctly from those websites.

Most browsers enable you to manage the use of cookies (e.g., having the browser notify you when a new cookie is received, or provide you with the option to disable the use of cookies altogether). You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you will not be able to access all or parts of our websites or use our services.

If you do not wish to allow sherpa° and third-party organizations to use cookies within emails, such as pixel tags, the best way to do this is to disable images within emails, a setting which is enabled by most email clients and websites.‍

All cookies that we use will expire as noted in the table above.