eVisas as an ancillary service

By 2023, eVisas will be a mandatory entry requirement for one in two international travellers. Turn that requirement into an ancillary revenue stream.
Benefits

Diversify your revenue sources

Unlock ancillary revenue throughout the customer journey by presenting an eVisa offer throughout the booking flow.

Improve customer experience

Ensure a smoother airport and travel experience by helping customers purchase their visas before their day of travel. Stay competitive and increase your market share.

Mitigate trip disruptions

One in 1,000 passengers arrives at the airport without the proper documents. Reduce travel anxiety and potential of denied boarding by helping customers purchase their visas before their day of travel.

Avoid documentation fines

One in 25,000 passengers arrives at their final destination without the proper documentation. Avoid immigration fines and repatriation fees due to missing mandatory visa requirements.

The eVisa Opportunity

eVisas are a mandatory entry requirement across 120 countries. A growing market, since 2019, the number of countries offering eVisas has doubled. By the end of 2023, with the introduction of the Schengen Zone’s ETIAS, that number will increase to over 150 countries.

Transform this requirement into an ancillary revenue opportunity while building your brand as a trusted source.

Why choose sherpa°

We are the leading B2B technology provider of eVisa ancillary services and travel requirements for the global travel industry.

Enterprise solution

Global coverage
We work with the world’s largest travel brands in over 50 countries and offer 30+ languages & locales.
Ancillary revenue opportunity
We work off a revenue share model with our partners based on facilitating eVisa applications to their customers.
Dedicated account support
Through our partner success team and dedicated partner success portal, we aim to help you achieve your goals.
Data privacy and security
We are SOC 2, Type II certified, one of the world's highest recognized standards of information security regulation.
International Expertise
Distributed team of over 80 employees across 10 countries to provide the best experience for partners and travellers.

Proprietary technology

A technology-first approach
The first automated eVisa application processing system built to support the scale required by the world’s largest travel companies.
Robust A/B testing to increase eVisa sales
Ongoing testing to optimize the eCommerce conversion funnel and reduce application friction points for travellers.
Documentation scanning for image and data verification
Faster application completion rates through passport scanning and auto-fill from trip itinerary.
Application pre-screening to improve acceptance rates
Not all government application portals have the same layout or requirements so we pre-screen traveller applications to spot errors and reduce application rejections.

Customer-centricity

Direct access to customer support 24/7
Our eVisa experience has received +70 Net Promoter Score by travellers due to our high delivery rate and exceptional customer service.
Low eVisa convenience fees to increase traveller value
By automating our processes, we can keep the eVisa convenience fees we charge travellers cost-effective. We also never charge high Priority Service fees.
Popular payment options to increase conversions
We offer international currencies and multiple payment options via Stripe, including iDeal for Dutch Travellers.
Fully responsive design
Our streamlined application platform is optimized for all browsers and devices.

Features

Sherpa’s cloud infrastructure automatically analyzes visa submissions for errors, formats application information to fit government systems, and submits them to the respective government in seconds
Simplified application process for a better customer experience
Faster application process—average of 94 seconds to submit an application to the government
Auto-fill application from PNR/APIS
Pre-screening to lower application error rate
Documentation scanning, including passport scan and auto-fill
24/7 support team to clarify information and respond to customer inquiries
Localized to 30 languages & locales, including English, Spanish, French, Japanese, German and Portuguese
Why the world’s leading travel brands partner with us
Condor logoG adventures logoSkyscanner logo

“Our customers were frustrated by hard-to-understand immigration and consulate websites. With sherpa°, we are now able to offer our customers a seamless and hassle-free travel experience all on one platform: our website.”

 
Matthias Knobloch, Condor, International Marketing Manager B2C

Annabelle Porter,
Customer Service Officer

“We've had excellent feedback from our travellers as we're able to provide a single touchpoint for all visa requirements across all destinations, and use Sherpa as a trusted partner to facilitate visa purchases. Sherpa has given our customers peace of mind, addressing anxiety often associated with travel, further reduced inbound calls to our support staff, and prevented customer service issues on the ground.”

Craig Nagy, G Adventures, Technology Director, Customer Systems

Annabelle Porter,
Customer Service Officer

“Having undertaken a hackathon using Sherpa, we found their documentation to be very detailed and the implementation straightforward. We were able to put together an integration with Skyscanner in a couple of hours resulting in a functional mobile application using real visa data.”

Akos Toth-Mate, Skyscanner, Engineering Manager

Annabelle Porter,
Customer Service Officer

You have questions, we have answers.

What is an eVisa?

An eVisa, or electronic visa, is an official government document permitting a foreign national to enter a country. Unlike a paper visa, an eVisa is issued digitally, without a physical label in the bearer’s passport. Applying online is faster, more accessible, secure, and less expensive than applying for a paper visa.

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Why work with us?

Our expertise is international travel. We have a global mindset and perspective and are trusted by the biggest names in the travel industry. We work across multiple verticals—airlines, airports, OTAs and TMCs—which provides us with a level of expertise and industry learnings that only experience can provide. We develop and maintain our products and continually iterate to improve the traveller experience and our partners’ results.

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Why offer eVisas?

Deliver customer value two ways. First, we take the complexity out of the application process by standardizing and modernizing the application form to make it less intimidating and, therefore, easier for the traveller to apply. We use modern tools like document scanning and auto-fill to help make the application process faster. Second, navigating fraudulent visa sites that have high fees is confusing for travellers. Providing them with a credible partner to help process their application builds your brand trust and customer loyalty.

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Is the eVisa market growing?

It’s a growing market. Since 2019, the number of countries mandating eVisas has doubled. By 2023, over 150 countries will offer eVisas, including the new Schengen Zone, ETIAS. This means an estimated 1 in 2 international travellers will require an eVisa before departure.

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What is your commercial model?

We work off a revenue share model with our partners. Contact us to determine the size of your eVisa opportunity based on your traveller data.

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Diversify your revenue

Unlock eVisa ancillary revenue

Deliver customer value while mitigating trip disruption.
Get a demo
Our solutions

You choose how to work with us.

Get up and running quickly with embeddable widgets, our intuitive API, or white-label WebApp.

Sherpa API

We have one API that does it all. Our extensive database includes passport and visa requirements, border procedures, health declarations, passenger locator forms, quarantine measures, transit restrictions and vaccination requirements, all in one dashboard.

Embeddable Elements

Embed widgets in the Pre- & Post-booking flow to show personalized entry requirements as well as international travel rules on your website, mobile app, travel information hub or manage my booking platform. Perfect for pilot projects.

White-label WebApp

Offer your customers all the information available through the Sherpa API and earn commission on eVisa and eTA sales on the co-branded WebApp managed and deployed by sherpa°. Ideal for teams without development resources.