Trip Planning, Booking and Check-in

Create meaningful and personalized value at every stage of the customer lifecycle and help restore travel confidence.

Deliver value-added customer offerings at every stage of the traveller lifecycle - trip planning, booking, and check-in.

Trip Planning

Help customers search for US domestic and international destinations open for travel by levels of restrictions—from no restrictions to COVID-19 testing and quarantine measures to restricted borders.
Enable filtering capabilities for eligible flights to any destination based on nationality and travel restrictions.
Show destination and return route entry requirements, COVID-19 testing requirements, testing locations, and quarantine measures through an interactive map interface.
Earn commission on eVisas and eTAs by allowing customers to secure visitor visas before booking a trip.

Trip Booking

Provide customers with travel rules by destination and return route and provide a seamless way to submit required eVisa and eTA forms as an integrated ancillary service.
Allow customers to add required eVisas and eTAs to their cart when purchasing their tickets.
Present an eVisa offer on the Confirmation and Manage My Booking pages after booking.
Eliminate errors and simplify complex visa application forms by allowing passengers to prefill flight and hotel information.
Manage your operational risk and notify customers of potential trip disruptions such as increased border restrictions and new testing and quarantine measures.

Check-in

Notify customers of potential trip disruptions due to changes in travel rules and enable more online check-in opportunities for customers requiring eVisas or eTAs to travel.
Unlock check-in opportunities for customers who couldn’t otherwise check in due to a flagged visa restriction.
Send reminders and direct customers back to Manage My Booking to purchase required eVisas or eTAs.
Digitize health declarations and automatically notify your staff when customers have completed health forms.
Notify customers of personal protection requirements, quarantine measures and health assessments upon arrival at destination.

Open a new ancillary revenue stream.

Reduce your costs and operational risk while enhancing your customer experience.

We've had excellent feedback from our travellers as we're able to provide a single touchpoint for all visa requirements across all destinations, and use sherpa° as a trusted partner to facilitate visa purchases. Sherpa° has given our customers peace of mind, addressing anxiety often associated with travel, further reduced inbound calls to our support staff, and prevented customer service issues on the ground.

Craig Nagy, G Adventures, Technology Director, Customer Systems

Annabelle Porter,
Customer Service Officer

"Our customers were frustrated by hard to understand immigration and consulate websites. With Sherpa, we are now able to offer our customers a seamless and hassle free travel experience all on one platform: our website."

Matthias Knobloch, Condor, International Marketing Manager B2C

Annabelle Porter,
Customer Service Officer

“Having undertaken a hackathon using Sherpa, we found their documentation to be very detailed and the implementation straightforward. We were able to put together an integration with Skyscanner in a couple of hours resulting in a functional mobile application using real visa data.”

Akos Toth-Mate, Skyscanner, Engineering Manager

Annabelle Porter,
Customer Service Officer

Frequently Asked Questions

Is the eVisa market growing?

It’s a growing market. Since 2019, the number of countries mandating eVisas has doubled. By 2023, over 150 countries will offer eVisas, including the new Schengen Zone, ETIAS. This means an estimated 1 in 2 international travellers will require an eVisa before departure.

Why offer eVisas?

Deliver customer value two ways. First, we take the complexity out of the application process by standardizing and modernizing the application form to make it less intimidating and, therefore, easier for the traveller to apply. We use modern tools like document scanning and auto-fill to help make the application process faster. Second, navigating fraudulent visa sites that have high fees is confusing for travellers. Providing them with a credible partner to help process their application builds your brand trust and customer loyalty.

Why work with us?

Our expertise is international travel. We have a global mindset and perspective and are trusted by the biggest names in the travel industry. We work across multiple verticals—airlines, airports, OTAs and TMCs—which provides us with a level of expertise and industry learnings that only experience can provide. We develop and maintain our products and continually iterate to improve the traveller experience and our partners’ results.

What is an eVisa?

An eVisa, or electronic visa, is an official government document permitting a foreign national to enter a country. Unlike a paper visa, an eVisa is issued digitally, without a physical label in the bearer’s passport. Applying online is faster, more accessible, secure, and less expensive than applying for a paper visa.

What is your commercial model?

We work off a revenue share model with our partners. Contact us to determine the size of your eVisa opportunity based on your traveller data.

Our solutions

You choose how to work with us.

Get up and running quickly with embeddable widgets, our intuitive API, or white-label WebApp.

Sherpa API

We have one API that does it all. Our extensive database includes passport and visa requirements, border procedures, health declarations, passenger locator forms, quarantine measures, transit restrictions and vaccination requirements, all in one dashboard.

Embeddable Elements

Embed widgets showing personalized entry requirements as well as international travel requirements on your website, app, travel information hub or manage my booking platform. Perfect for pilot projects.

White-label WebApp

Offer your customers all the information available through the Sherpa API and earn commission on eVisa and eTA sales on the co-branded WebApp managed and deployed by sherpa°. Ideal for teams without development resources.

Partner with us

Shift the way you think about travel identification.

Explore the many ways we can partner together.

Ready? Let's Go.