Trip Planning, Booking and Check-in

Create meaningful and personalized value at every stage of the customer lifecycle and help restore travel confidence.
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Deliver value-added customer offerings at every stage of the traveller lifecycle - trip planning, booking, and check-in.

Trip Planning

Help customers search for US domestic and international destinations open for travel by levels of restrictions—from no restrictions to COVID-19 testing and quarantine measures to restricted borders.
Enable filtering capabilities for eligible flights to any destination based on nationality and travel restrictions.
Show destination and return route entry requirements, COVID-19 testing requirements, testing locations, quarantine measures through an interactive map interface.
Earn commission on eVisas and eTAs by allowing customers to secure visitor visas before booking a trip.

Trip Booking

Provide customers with travel rules by destination and return route and provide a seamless way to submit required eVisa and eTA forms as an integrated ancillary service.
Allow customers to add required eVisas and eTAs to their cart when purchasing their tickets.
Present an eVisa offer on the Confirmation and Manage My Booking pages after booking.
Eliminate errors and simplify complex visa application forms by allowing passengers to prefill flight and hotel information.
Manage your operational risk and notify customers of potential trip disruptions such as increased border restrictions and new testing and quarantine measures.

Check-in

Notify customers of potential trip disruptions due to changes in travel rules and enable more online check-in opportunities for customers requiring eVisas or eTAs to travel.
Unlock check-in opportunities for customers who couldn’t otherwise check-in due to a flagged visa restriction.
Send reminders and direct customers back to Manage My Booking to purchase required eVisas or eTAs.
Digitize health declarations and automatically notify your staff when customers have completed health forms.
Notify customers of personal protection requirements, quarantine measures and health assessments upon arrival at destination.

Open a new ancillary revenue stream.

Reduce your costs and operational risk while enhancing your customer experience.
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We've had excellent feedback from our travellers as we're able to provide a single touchpoint for all visa requirements across all destinations, and use Sherpa as a trusted partner to facilitate visa purchases. Sherpa has given our customers peace of mind, addressing anxiety often associated with travel, further reduced inbound calls to our support staff, and prevented customer service issues on the ground.
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Craig Nagy, G Adventures, Technology Director, Customer Systems

Annabelle Porter,
Customer Service Officer

"Our customers were frustrated by hard to understand immigration and consulate websites. With Sherpa, we are now able to offer our customers a seamless and hassle free travel experience all on one platform: our website."
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Matthias Knobloch, Condor, International Marketing Manager B2C

Annabelle Porter,
Customer Service Officer

“Having undertaken a hackathon using Sherpa, we found their documentation to be very detailed and the implementation straightforward. We were able to put together an integration with Skyscanner in a couple of hours resulting in a functional mobile application using real visa data.”
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Akos Toth-Mate, Skyscanner, Engineering Manager

Annabelle Porter,
Customer Service Officer

Frequently Asked Questions

What is an eVisa?

An eVisa, or electronic visa, is an official government document. It is a digital visa issued without a physical label in the bearer’s passport. The eVisa is linked to the individual’s passport number and must be presented before travel.

What languages do you support?

Our eVisa application is translated to 5 languages; our travel restrictions tool is localized to 14 languages including Spanish, German, and Simplified Chinese. ‍ We are able to launch new languages quickly based on partner demand. Need a language we don't currently support? Contact us.

What countries are covered?

Our database has visa requirements for all nationalities going to all destinations. This includes paper visas, eVisas and eTAs, and transit visa requirements. ‍ We can help travellers apply for any eVisas. Today there are 64 countries with an active eVisa. By 2021, over 110 countries will require eVisas.

How does your commercial model work?

We work off a revenue share model with our partners based on facilitating eVisa applications for their customers.

You choose how to work with us.

Get up and running quickly with embeddable widgets, our intuitive API, or white-label WebApp.

Sherpa API

Using our API, retrieve a broad range of entry requirements and travel restrictions such as visa, passport, quarantine and COVID-19 testing measures. Add eVisa and eTA purchases and eHealth Declarations as an ancillary product across the customer journey.

Embeddable Elements

Embed and configure widgets showing personalized entry requirements as well as international and domestic travel restrictions on your website or platform. Perfect for pilot projects.

White-Label WebApp

Offer your travellers all the information available in the Requirements API and earn commission on eVisa and eTA sales on the White-Label WebApp that is managed and deployed by Sherpa. Ideal for teams with limited development resources.

Partner with us

Shift the way you think about travel identification.

Explore the many ways we can partner together.

Ready? Let's Go.
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