Deliver value-added customer offerings at every stage of the traveller lifecycle - trip planning, booking, and check-in.

Trip Planning

Present information on the latest entry requirements, travel restrictions, and health & safety procedures to restore customer confidence.
 Enable filtering capabilities for eligible flights to any destination based on nationality and travel restrictions.
Notify travellers of changes to travel restrictions and safety procedures for destinations of their choice.
Allow customers to secure travel visas before booking a trip.

Trip Booking

Provide travellers with a simple way to apply for and complete any required eVisa applications and Health declarations as an integrated ancillary service.
Allow passengers to add required eVisas to their cart when purchasing their tickets.
Present an eVisa offer after booking on the Confirmation and Manage My Booking pages.
Eliminate errors and simplify complex visa application forms by allowing passengers to prefill flight and hotel information.

Check-in

Enable more web check-in opportunities and facilitate a contactless airport experience, while saving $0.45 per PAX.
Unlock online check-in opportunities for travellers who couldn’t otherwise check-in due to visa restrictions.
Digitize health declarations and automatically notify your staff when travellers have completed health forms.
Send reminders and drive customers back to Manage My Booking to purchase eVisas.
Notify travellers of the latest health and safety regulations such as personal protection requirements, quarantine announcements and health assessments upon arrival at destination.

Open a new ancillary revenue stream.

Reduce your costs and operational risk while enhancing your customer experience.

We've had excellent feedback from our travellers as we're able to provide a single touchpoint for all visa requirements across all destinations, and use Sherpa as a trusted partner to facilitate visa purchases. Sherpa has given our customers peace of mind, addressing anxiety often associated with travel, further reduced inbound calls to our support staff, and prevented customer service issues on the ground.

Craig Nagy, G Adventures, Technology Director, Customer Systems

Annabelle Porter,
Customer Service Officer

"Our customers were frustrated by hard to understand immigration and consulate websites. With Sherpa, we are now able to offer our customers a seamless and hassle free travel experience all on one platform: our website."

Matthias Knobloch, Condor, International Marketing Manager B2C

Annabelle Porter,
Customer Service Officer

“Having undertaken a hackathon using Sherpa, we found their documentation to be very detailed and the implementation straightforward. We were able to put together an integration with Skyscanner in a couple of hours resulting in a functional mobile application using real visa data.”

Akos Toth-Mate, Skyscanner, Engineering Manager

Annabelle Porter,
Customer Service Officer

Frequently Asked Questions

What is an eVisa?

An eVisa, or electronic visa, is an official government document. It is a digital visa issued without a physical label in the bearer’s passport. The eVisa is linked to the individual’s passport number and must be presented before travel.

What languages do you support?

Our eVisa application is translated to 5 languages; our travel restrictions tool is localized to 14 languages including Spanish, German, and Simplified Chinese. ‍ We are able to launch new languages quickly based on partner demand. Need a language we don't currently support? Contact us.

What countries are covered?

Our database has visa requirements for all nationalities going to all destinations. This includes paper visas, eVisas and eTAs, and transit visa requirements. ‍ We can help travellers apply for any eVisas. Today there are 64 countries with an active eVisa. By 2021, over 110 countries will require eVisas.

Are your products accessible?

Yes

Do you have duty of care information like earthquakes etc?

No, we currently do not have this information.

Who uses this product?

American Airlines

Who uses this product?

Icelandair, G Adventures

Who uses this product?

American Airlines, CWT, Star Alliance

How often is information updated?

Data refresh rates depend on the data itself and vary from hours to a month. Data that is time-sensitive like advisories and restrictions are more frequently refreshed than other information. Information sources, when they were last checked are included as part of the API response.

How often is information updated?

Data refresh rates depend on the data itself and vary from hours to a month. Data that is time-sensitive like advisories and restrictions are more frequently refreshed than other information.

Where do you get your data?

Our data is gathered from various trusted sources. Most of the information comes directly from Governments, Travel Organizations & Services.

How does your commercial model work?

We work off a revenue share model with our partners based on facilitating eVisa applications for their customers.

How many countries have eVisas?

Today there are 64 countries with an active eVisa. There will be over 110 by 2021. Sherpa currently supports eVisa applications to 13 countries.

How many countries are supported?

194 destinations

How many languages are supported?

4: English, Spanish, German, Portuguese

How many languages are supported?

15: Arabic, Danish, German, English, Spanish, Finnish, French, Icelandic, Italian, Dutch, Norwegian, Polish, Russian, Swedish and Simplified Chinese

How many languages are supported?

English and Spanish.

Do you cover regional and domestic information?

Not yet. USA, Canada & Australia coming soon.

You choose how you will work with us.

Get up and running quickly with embeddable widgets, intuitive APIs, or our white-label solution.

Sherpa APIs

Using a single API call, retrieve visa, passport and transit requirements, currency restrictions and vaccination advisories. Fully integrated mobile and desktop experience.

Embeddable Widget

Display visa and documentation requirements on your website or customer management platform. Perfect for pilot projects.

White-Label Website

Offer your travellers all the information available in the Requirements API as a white-label website. Ideal for teams with limited development resources.

Partner with us

Shift the way you think about travel identification.

Explore the many ways we can partner together.

Ready? Let's Go.