Why Travel Requirements
Getting customers where they want to go is complex.
Travel requirements don’t have to be.
Travel requirements don’t have to be.
Top 12 reasons why you need Travel Requirements
Entry requirements are complicated and staying complicated
While border restrictions due to the pandemic may have eased, entry requirements have not. Passport validity, visitor visas and health documents are the foundation of international travel. Considering that there are 199 different passports and over 200 travel destinations, the combination of travel requirements is comprehensive and complex.
Surpass customers’ expectations
Navigating travel requirements can be a dizzying challenge. When the world changes, businesses need to adjust too. Customers expect travel providers to respond to their needs in ways they never have before. Providing travel requirements is not only expected—it’s essential to reduce traveller anxiety, stress and frustration.
An unprepared customer is an expensive customer
While it is a passenger’s responsibility to ensure they have the right travel documentation, discovering that they don’t on the day of travel can lead to costly flight delays and denied boarding. And every time a flight is delayed, your disruption teams must jump into action to remediate it. Ensure your customer is prepared before the day of travel.
Customer success is measured in minutes
Improve the customer experience with better call resolution and lower wait times. Help your customer care team answer entry requirement queries quickly and accurately. Delight customers by knowing their requirements based on their passport and nationality—and departure, transit and return itineraries.
Meet your customer digitally
Deflect customer calls and queries to a self-serve, digital channel by adding links to travel requirements on your website, mobile app, Manage My Booking platform, and IVF call waiting message. Reduce call center volumes and extend the digital experience throughout planning, booking and day of travel.
Ensure a smoother travel day
From the moment a customer arrives at the airport to the minute they board the plane, technology is transforming the day of travel experience. As customers move from curb to gate, ensure there are no surprises during gate checks. Streamline document checks throughout the booking journey to keep travellers moving smoothly.
Mitigate operational risk
IATA estimates that 60,000 customers are turned back at their destination or transfer points by immigration authorities every year. Governments can impose hefty fines, and when a passenger is refused entry, it’s the airline's responsibility to fly the passenger home. Avoid those fines and associated costs from border crossing mishaps.
The power of “me.”
Delivering personalized travel requirements in an intuitive and easy to understand format helps build trust and customer satisfaction. Research says that 80% of customers are likelier to choose brands that offer personalized content. So, build your brand and customer loyalty through personalization and the power of “me”.
One dashboard. One source of truth.
Building an in-house travel requirements database requires maintenance and integrations with multiple government sites. We have one API that does it all. Our extensive database includes passport and visa requirements, border procedures, health declarations, passenger locator forms, quarantine measures, transit restrictions and vaccination requirements—all in one dashboard.
The most trusted brands use sherpa°
From airlines to online travel agencies to travel management companies, our partners trust us to guide their most valued asset—their customers. Built for scale, our WebApp has informed more than 2 billion travellers in 30 languages over the past 12 months. We process over 400M API requests per month and more than 1.5M travel searches daily. You’re in good company.
We’re SOC 2 Type II compliant, one of the world's highest recognized standards of information security regulation. Protecting personal information is one of the top priorities for our airline and travel industry partners. We’re proud that our policies, procedures and infrastructure meet or exceed the SOC 2 criteria.
More than 120 countries now require eVisas.
The market is growing. Since 2019, the number of countries offering eVisas has doubled. By the end of 2023, an estimated 1 in 2 international travelers will need an eVisa before departure. Offer a streamlined, fast and secure way for your customers to get their travel visas with sherpa°. Our eVisa customers have given our experience a +70 NPS.
Help your customers move freely. Contact us to customize your solution.
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