Trusted to cross bordersYou already know which passengers will have a problem at the gate. Now you can hand them the application.
You’ll probably recognize these passenger types. We provide a solution that exceeds their expectations.
They booked without checking. Three weeks out they want an answer, and your highest-volume documentation question sends them to Google.
We answer it at booking confirmation, on your destination pages, and when they manage their booking. They get the answer from you.
Strong passport holders leave it latest. They rarely need a visa, so ETIAS and the UK ETA catch them out.
They can still apply at check-in. Clear guidance and fast turnaround mean fewer mistakes for your agents to fix at the desk.
This passenger knows a document is involved. They want someone they trust to confirm they have the right one.
We guide the application, check documents with AI-supported review, and bring in a person when it’s needed. 99.1% of the applications we submit are approved.
Passengers expect you to flag what they need. When nothing gets flagged they stop looking, and when it goes wrong at the gate they blame you.
We tell them, in your name, at booking and again before they fly. The visa they need, they can source from you.
They applied on their own and think they’re done. Requirements change, and they aren’t watching.
We stay quiet until there’s something to raise. If their journey needs a document, they’ll know, right up to departure.
Most passengers want to be prepared. They need the right answer and an obvious next step. We turn a requirements check into an application.
They found the requirements on your site, not a government page, and could apply before closing the tab.
The passenger who booked in April has stopped thinking about June. We reach them before the airport, and before your support team.
A two week to departure email, with the eVisa prompt they need to sort it, so your team don’t need to.
Some passengers act only when time is short. When they open your app to change a seat, we show them the visa they still need.
They opened manage my booking to change a seat, they left having sorted their visa too.
A new ancillary line where there’s typically a cost-center. eVisa revenue arrives without impacting your existing ancillary mix.
Embeds into your existing flow in one sprint. Your roadmap stays intact.
Fewer pre-trip panics, calls about documents, and denied boardings. The answer comes from you, so does the trust.
“This collaboration has become an added value both for our passengers and for the entire airline, enhancing operational efficiency and the quality of customer service.”
All our integration methods call on our API, it comes down to the level of UX you want to maintain and control. You can Link out, Embed our widget or Build to your specification.
Typically partners are live within one sprint, between 7 days to 1 month.
Requirements are reviewed across 200+ countries and 2,000+ data sources, updated daily. Three independent verification layers mean regulation changes reflect within hours. You carry the benefit of the data. We carry the accuracy risk.
Timatic is a compliance data source. Sherpa is a personalized passenger experience that sits on top of the requirements layer and adds an eVisa revenue stream. Most airlines find they serve different jobs.
We'll work with you on the right solution for your company, it's dependent on the product mix you need, and how you want to work with Sherpa. Regarding the eVisa sales specifically, we operate a revenue split model, our partnership team will walkthrough all of this with you.
Sherpa pushes the update automatically. The revised requirement surfaces at the next touchpoint: manage my booking, pre-departure, or check-in. You don’t manage the data.
