Sherpa provides travel requirements information and access to travel visa applications with the requirement that confidentiality of personal information be held to the highest standard possible while providing those services. This Privacy Policy details the procedures that we take to fulfil this requirement. This includes the collection, use, disclosure and any other action undertaken by, and the Sherpa mobile applications (collectively referred to as “Sherpa”), as well as our interactions with the public at large.

This policy is subject to regular review, and will be updated to reflect current practices and procedures. Any concerns should reference the most current version of the Privacy Policy.

Collection of Personal Information

Sherpa needs to collect personal information from our clients and prospective clients in order to provide relevant information and access to travel visa applications. Understanding a client’s contact and citizenship details, among other personal details, is necessary to present suitable information. Sherpa is committed to protecting our clients’ privacy and the confidentiality of their personal information in our possession. This memorandum explains the measures we take to fulfill these commitments.

In the process of onboarding we ask clients to provide only the information we need to deliver effective information, this may include: Name, Age, Sex, Employment Information, Aliases, Criminal Record and past travel experience.

We do not disclose any non-public personal information to any third-party except as required by law or as outlined in this Policy.

Use of Personal Information

The personal information we collect when you open an account is used for the following purposes:

  • helping us present information that best suits you and your needs;
  • verifying your identity [and other information you have provided to us];
  • opening and servicing your account;
  • sending and receiving bill payments;
  • detecting and preventing fraud and other unauthorized or illegal activities;
  • meeting legal and regulatory requirements; and
  • as otherwise required or permitted by applicable law.

Other Collection and Use

Referral Program

If you participate in our referral program (including “Affiliate Partnerships” or other “Invite a Friend” features that may be available), we collect the email address of the individual(s) who you wish to refer to Sherpa. We use this information to send the recipient emails containing information about the referral program. We do not use the email addresses submitted in these circumstances for any other purpose without the consent of the email recipient to do so. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the email from you.

Marketing Communications

From time to time, we may obtain your consent to send you email, SMS text messages and other communications about Sherpa products, services, or events that may be of interest to you. You can opt-out of receiving marketing and promotional email from us by following the unsubscribe instructions contained in each of our email communications. Please note that you will continue to receive email regarding your account and transactions with us if you unsubscribe from marketing communications. Alternatively, you can unsubscribe from any of our marketing communications by contacting us at

Customer Success

If you contact a customer service or customer success agent with a comment, question or complaint by email, text message, telephone or video chat, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our customer service and, product and service offerings.


If you inquire about or apply for a job with Sherpa, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.

Information Sources

Except as otherwise set out in this Privacy Policy, we collect personal information directly from you. In the process of making visa applications available, Sherpa acts on your behalf in communication with Government bodies. Sherpa acts as the middleman in any of these communications regarding visa applications, where your information is passed through Sherpa, with limited processing, and no material changes.

Limits to Collected Information

We record clients’ personal information electronically on computer servers to which only authorized persons have access, and only by means of secure passwords. We authorize employees and service providers to have access to clients’ personal information only on a “need to know” basis in order to fulfill their job requirements.


Sherpa maintains reasonable administrative, technical and physical safeguards in an effort to protect personal information in our custody and control against unauthorized access, use, modification and disclosure of. We train our employees to keep clients’ personal information strictly private and confidential. Our employment contract obliges employees to respect and protect clients’ personal information. We ensure that departing staff understand they remain contractually obliged to respect the privacy of clients’ personal information.

Your online access to certain of your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).

We have personal information retention processes designed to retain personal information of our clients and prospective clients for no longer than necessary for the purposes set out in this Privacy Policy or to otherwise meet legal requirements.


Data transfer between Sherpa servers and users’ client mobile devices is encrypted bi-directionally using SSL. Firebase (Google Inc. product) administers this encryption, and any security flaws outlined by Firebase are forwarded to users on a reactionary basis.

Encryption at REST

Personal data held by Sherpa for visa application reasons on Firebase (Google Inc. product) servers is encrypted. Encryption is administered by Firebase, and any security flaws outlined by Firebase are forwarded to users on a reactionary basis.

Disclosure of Personal Information

We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out in this Privacy Policy.

Service Providers

We may transfer your personal information to our affiliates and other third party service providers who provide various services on our behalf such as identity verification, technology, administration, printing, marketing and advertising, hosting, data analysis, legal and accounting.

Business Transactions

We may transfer any information we have about you as an asset in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Sherpa or as part of a corporate reorganization or stock sale or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.


We and our Canadian, US and other affiliate and third party service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law (which may include lawful access requests by Canadian, US or other foreign courts, law enforcement or governmental authorities). We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Service Providers

Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. Your personal information may be maintained and processed by our affiliates and other third party service providers in Canada, the United States of America, or other jurisdictions. In the event personal information is transferred to Canada, the United States of America, or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with the laws of those jurisdictions.

Security Culture

Sherpa’s Chief Executive Officer, Max Tremaine, is responsible for ensuring that Sherpa adheres to its privacy policy. The Chief Executive Officer is responsible for training our employees in our privacy policies and for monitoring the fulfillment of our privacy commitments. We invite any client or prospective client to contact him at the contact information set out below for any additional clarification desired. A client wishing to review his or her personal information in our possession should send a written request to this effect to Sherpa’s Chief Executive Officer.

Access to Information

Individuals have the right to access, update, and correct inaccuracies in his/her personal information in Sherpa’s custody and control, subject to certain exceptions prescribed by law. You may update certain profile information you have provided to us by logging into your account and clicking “Settings”. Otherwise, an individual wishing to request access, updating and corrections of inaccuracies in other of his or her personal information in our possession or control may send a written request to this effect to Sherpa’s Chief Executive Officer at the contact information below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.


265 Ridgewood Rd.

Toronto ON

M1C 2X3 Canada

ATTN: Max Tremaine

+1 (647) 973-1221

Sherpa Website

In general, you can visit our Website without indicating who you are or submitting any personal information. However, we collect and/or maintain the IP (Internet protocol) addresses of all visitors to the Website and other related information such as page requests, browser type, operating system and average time spent on the Website. We use this information to help us understand Website activity and to monitor and improve the Website.

Cookies & Similar Technologies

The Website uses a technology called “cookies”. A cookie is a tiny element of data that the Website can send to your browser, which may then be stored on your hard drive so that you can be recognized when you return. We use cookies on the pages on the Website where you are prompted to log in or that are customizable. If you have registered with the Website, these cookies may let us know who you are and identify your browser as one that has visited the Website before and may be necessary to access your account information (stored by Sherpa) in order to deliver products and personalized services. We also use cookies to provide us and our service providers with information about your use of the Website that we may use to personalize the Website or other content in accordance with your interests and preferences (e.g. language preference) and improve your user experience. You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from the Website, you may not be able to take advantage of all of the features of the Website.

Tracer Tags & Web Beacons

The Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on the Website. These tracer tags are used to help us optimize and tailor the Website for you and other future visitors to the Website.

Website Analytics

We may use third parties to help us gather and analyze information about the areas visited on the Website in order to better understand, evaluate and improve the user experience and the convenience of the Website.

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

Online Advertising

We may use third parties such as ad exchanges and data companies to serve our advertisements on our Website or other websites. These companies may use cookies, tracer tags or web beacons to report certain information about your visits to Sherpa and other websites (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant and tailored to you, both on and off our Website.

To learn more about this behavioural advertising practice or to opt-out of this type of advertising, you can visit the Digital Advertising Alliance website at or the Digital Advertising Alliance of Canada website at

Links to Third Parties

Sherpa may contain links to other websites that we do not own or operate. Also, links to Sherpa may be featured on third party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.