Sherpa is committed to digital accessibility for all people, regardless of ability or disability. This directly supports our mission of enabling worldwide travel. We believe everyone deserves equal access to digital spaces, no matter what technology they use or what abilities they have.
We work to maintain WCAG 2.1 Level AA standards across our platform and acknowledge the challenges of maintaining full compliance throughout our information and communications technology (ICT) products.
We conduct regular user research, internal audits, and accessibility training to improve our platform.
Our goal is to meet all relevant WCAG 2.1 Level AA criteria as we build an inclusive experience that helps all users navigate our platform and the world confidently.
Our solutions include, but are not limited to the following accessibility features:
Visa Run Inc. o/a Sherpa adheres to the national and international accessibility standard WCAG 2.1 Level AA as a guideline. While many sections of our site already fulfill the required principles, some areas still need improvement to reach full AA compliance:
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Email: support@joinsherpa.com and address your message to “Accessibility team”.
We will consider your request and get back to you within 90 days.
We regularly test our website using assistive technologies. Our development team receives training on accessibility best practices, and we incorporate accessibility reviews into our development process.
This statement was last updated on July 10th, 2025. We review our accessibility measures regularly as part of our commitment to ongoing improvement.
