Package Travel Directive obligations
Under the EU Package Travel Directive, you have a duty to tell passengers about visa and entry requirements before departure.
Providing the full package
Entry requirements are the baseline. Sherpa empowers your customers to act on border requirements in your booking flow.
- Empowered customers
- Clear border requirements
The responsibility shift is here
Documentation disputes are reaching court
Travel documentation is a growing source of litigation. You need a record of what you told the customer, and when.
Support volume is climbing
Partners tell us document enquiries to their support teams rose 45% last year. You need answers you can trust whenever they ask.
Provide answers in every scenario
“Do I need a visa?”
They’re booking without checking. Your highest-volume question, and right now it sends them to Google.
With Sherpa
We answer it in the booking flow, on your destination pages, and when they manage their trip. Before the support ticket.
“I think I need something. I don’t want to get it wrong.”
They know a document is involved. They want someone they trust to say which one.
With Sherpa
We guide the application, check the documents, and bring in a person when it’s needed. 99.1% get approved.
“I’m already sorted.”
They applied themselves and stopped paying attention. Requirements didn’t.
With Sherpa
We stay quiet until there’s something to raise. Then they’ll know, right up to departure.
Reach customers before the question becomes a ticket
Start in the booking flow
We show real-time requirements as they book, and let them apply for the visa without leaving your site. The decision and the document happen in the same place.
- In booking flow
- Manage my trip
- Mobile app
Answer them while they’re planning
Customers research long before they book, and again after. Put the answer where they’re already looking, with a way to apply the moment they’re ready.
- Destination pages
- Booking confirmation
- FAQs
Catch the ones who slip through
Use the emails and notifications you already send. The customer who didn’t know they needed anything finds out from you, not from your support team.
- Pre-travel emails
- Push notifications
- Customer chat
Want to see how Sherpa fits into your customer flow?
Going beyond expectations
Travel requirements and visa applications embedded together lead to more than a valuable customer experience.
- 18.7%
- Conversion on the Manage my Booking touchpoint
- 2x
- Visa sales from multi-touchpoint roll out
- 7 days
- For your customized widget ready to ship
Ready to provide the full package?
What travel operators ask us.
Does Sherpa cover the EU Package Travel Directive requirements?
Yes. The Directive requires operators to inform passengers of visa and entry requirements before departure. Sherpa delivers verified, real-time requirements at the point of booking and at every downstream touchpoint, creating a documented record of what each customer was shown and when.
Source: consilium.europa.eu
How does Sherpa integrate with our booking platform?
Via a lightweight API or embeddable widget that drops into your existing booking flow, confirmation emails, Manage My Booking, and mobile app. You control how much of the UX you surface. Most partners are live within days of technical sign-off, not months.
We sell packages across dozens of destinations. Can Sherpa handle that breadth?
Sherpa covers entry requirements for 200+ countries, including visa, health, and customs rules, updated daily from 2,000+ verified government sources. Requirements are personalized to each customer’s passport, destination, and trip type, so the right information reaches the right customer every time.
How does the revenue model work?
We'll work with you on the right solution for your company, it's dependent on the product mix you need, and how you want to work with Sherpa. Regarding the eVisa sales specifically, we operate a revenue split model, our partnership team will walkthrough all of this with you.
What happens if a requirement changes after a customer books?
Sherpa pushes the update automatically. The revised requirement surfaces at the next touchpoint your customer hits: booking confirmation, Manage My Booking, or a pre-departure email. You don’t manage the data and your compliance record stays current without any manual intervention.